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 Technical Meeting Update # 9

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Edmats
HOKAGE
HOKAGE
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Number of posts : 12
Age : 68
Registration date : 2006-08-17

PostSubject: Technical Meeting Update # 9   Thu 17 Aug - 20:11

1. Dell Wireless 1500 won't connect to the Belkin Pre-N router (Model #: F5D8230-4). The wireless card works fine with other routers. Other wireless cards work fine with the Belkin router. Changed channel and tried the different wireless modes of the router (g only, b and g only, auto) => still won't connect. Reinstalled the wireless card => same problem.
Case #s: 140058772, 1402179851, 140329774

=> The DELL Wireless 1500 was only tested to work with the 3 routers in the website (NETGEAR® WNR834B RangeMax™ Next wireless router, Linksys® WRT300N and Buffalo™ WZR-G300N).
=> The card may not be compatible with the Belkin Pre-N router although you may try to update the router firmware. Dell engineering will investigate this case.
=> The card is bundled with the compatible Netgear router at point of sale to make sure it will work but some customers prefer to purchase the card only.

2. The wireless is working but the LED is off. Intel 3945.
Case # 140119836 (bottom plastics has been replaced), 140114510, 140151512

=> This is a cosmetic issue. You may try updating the driver of the card using version 10.5 which will be released within the week. This version should fix all reported issues of the Intel 3945.

3. UPDATE: Intel Wireless 2200 and 3945 "No supported hardware found" error. Fixed after repairing the utility in Add/Remove Programs.
Case # 140081333, 140358283, 140346061, 140343282

=> This will also be fixed using the latest driver of the card.

4. DELL 962 printer driver takes 25 minutes to install.
Case # 133312647

=> Dell engineering experienced the same problem using the same printer and other printer models. They will investigate this case.

5. Steve Bertin called from printer department. He’s asking what’s the support boundaries for wireless printer that’s going to be out soon for us here in the ACS Wireless Queue. Told him that we haven’t have updates regarding that, just the usual wireless support (wireless connectivity). Steve said that with these new printers, wireless adapter is optional and needs to be installed, told him that we usually would refer them to printer dept for physical installation. Steve would like to receive any update regarding this issue, we can email him at steve_bertin@dell.com.
=> New laser and inkjet printers with internal wireless cards will be available soon. The Wireless Queue will support the installation and configuration of the wireless cards.

6. Customer is working at Dell and advised technician that the express card are not available yet. Please verify.
Case # 140164177

=> The customer may be referring to the Dell express cards that will work with Cingular. This will be available in September.

7. Update on the Bluetooth 350 "license has expired" error
Case # 140255389

=> Dell is working to fix this issue.

8. Cust has a blackberry 7130 phone and installed the software for it in the computer. Cust said the Bluetooth option in the software is grayed out. Cust said the phone manual says that this indicates another software is configuring the Bluetooth adapter in the computer. Tried uninstalling the Bluetooth stack from add/remove programs and un/reinstalled blackberry software but Bluetooth is still grayed out.
Case # 140317150

=> Refer the customer to Blackberry to check if there is a patch for this problem.
You may also try deleting the Bluetooth files in the registry.
Note: Lyn does not suggest uninstalling the file from Add/Remove Programs since this may mess up the operating system.

9. Activesync software will not work with Bluetotth 350 since the com port assigned to it is above 20.
Case # 140273131

=> Activesync won't work with Bluetooth 350. You may follow the workaround to delete the Dell drivers from the registry and allow the Microsoft drivers to work with the activesync software.

10. Dell 1490 has an error "internal configuration is inconsistent please restart the machine to resolve the problem". This was fixed by updating the driver.
Case # 140232048

=> John Leyendecker encountered the same problem but he just closed the error message and it worked fine after that. He didn't even restarted the system.
If restarting the system won't fix this problem, try updating the driver.
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moxspill
Chunin
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Number of posts : 5
Age : 37
Registration date : 2006-08-18

PostSubject: Re: Technical Meeting Update # 9   Fri 18 Aug - 16:18

The Belkin routers have faulty firmware so dont even bother. if it works good for you. Some Bulldog peeps know the reason why
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moxspill
Chunin
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Number of posts : 5
Age : 37
Registration date : 2006-08-18

PostSubject: Re: Technical Meeting Update # 9   Fri 18 Aug - 16:19

7. Update on the Bluetooth 350 "license has expired" error
Case # 140255389
=> Dell is working to fix this issue

i forgot how to do this but go to the certificate location in the OS and disable it. works great with PDA's
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johnmarkcausin
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Number of posts : 47
Age : 37
Location : Pilipinas
Registration date : 2006-07-25

PostSubject: Re: Technical Meeting Update # 9   Thu 5 Oct - 12:19

Belkin N Series Routers should work fine.

DW 1500 draft N 1.0 is not backward compatible with Pre-N.

Belkin N series uses Draft-N 1.0.

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